OUR FINANCIAL GROUP NETWORK
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Frequently Asked Questions

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Sending Money
  • A valid identity document (National ID, Passport or Driver’s Licence for Zimbabweans and Passport for non-Zimbabweans)
  • Purpose of funds.
  • Receiver’s name as it appears on the identity document acceptable in the receiving country
  • Receiver’s address and contact number
  • Destination country
On outbound remittances below are the threshold:
  • 5,000 USD per week
  • 20,000 USD per month
  • 50,000 USD per year
Receiving Money
  • Reference Number
  • Receiver identity document (Valid National ID, Passport or Driver’s Licence for Zimbabweans and Passport for non-Zimbabweans)
While the Zimbabwe dollar (ZWG) exists, remittances are primarily paid out in USD cash.
No, the sender bears all charges. The beneficiary should receive the full amount sent.
There is no specific legal maximum, but individual agents may have daily liquidity limits.
Bureau de Change

Full name (as per ID)

  • Date of birth
  • Nationality
  • Residential address / contact details

Purpose of transaction

  • Travel (ticket / itinerary may be required)
  • School fees, subscriptions, etc.

Sometimes supporting documents, e.g.:

  • Invoice
  • Proof of travel
  • Payment request / bill
Corporate Services
  • Certificate of incorporation (CR14 / CR6 or equivalent)
  • Memorandum & Articles of Association
  • Tax clearance certificate (ZIMRA)
  • IDs/passports for directors/authorised persons
  • Board resolution authorising the transaction
  • Physical business address
  • Nature of business activities/Invoices / proforma invoices/Contracts or agreements
  • Import/export documentation (if relevant)